Across every age · Cross-cutting library
Every purchase,
a protected right.
The 2019 Act made e-commerce answerable, banned the dark patterns built to trick you, and put a refund within reach — file online, free, no lawyer needed.
CPA 2019e-DaakhilDark patterns out1915 helpline
1915
National Consumer Helpline —
complaint in your language
complaint in your language
2019New Consumer Act
3-tierDistrict · State · Nat'l
₹0Fee to e-file (low value)
13Dark patterns barred
From caveat emptor to consumer power
1986
First CPA
Consumer Protection Act creates three-tier redress forums.
2019
New CPA
Adds e-commerce, product liability and the regulator (CCPA).
2020
E-commerce Rules
Mandatory seller details, country of origin, grievance officer.
2022
Service charge
CCPA: restaurants cannot add service charge by default.
2023
Dark patterns
Guidelines bar 13 deceptive design tricks online.
2024
Greenwashing
Draft rules target false environmental marketing claims.
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